OpsGenie shuts down April 5, 2027

Atlassian is sunsetting OpsGenie.
PingParrot isn't going anywhere.

Atlassian stopped selling OpsGenie in June 2025 and is shutting it down entirely by April 2027, folding alerting into Jira Service Management. Whether you're actively migrating or just comparing on-call tools, PingParrot is a focused, standalone platform with push, email, SMS, voice calls, and escalation chains built in — no Atlassian account needed, ever.

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PingParrot vs. OpsGenie

The bottom line: the on-call features are basically at parity — the real differences are that PingParrot is 33% cheaper to start, has no Atlassian account or Jira/Confluence baggage, and won't get sunset out from under you — it's the whole product, not a module bolted onto a bigger suite.

PingParrot OpsGenie
Free tier 3 pagers, all features Up to 5 users, limited features
Starting price CA$8/pager/month From ~CA$12/user/month
Atlassian account required No Yes
Standalone product
Contract required No — month to month Annual on some plans
Repeating push notifications
Email notifications
SMS / Voice notifications CA$4/pager/month add-on Included on higher plans
On-call scheduling
Escalation policies
Calendar sync (iCal)
REST API
Outgoing webhooks
Maintenance windows
iOS & Android apps

All prices in CAD. Competitor pricing sourced from public pages (originally in USD, converted at ~1.37) and may have changed. Verify at atlassian.com/software/opsgenie.

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Why teams choose PingParrot over OpsGenie

OpsGenie is powerful but carries the weight of the Atlassian ecosystem. PingParrot is purpose-built for on-call alerting — nothing more, nothing less.

No ecosystem lock-in

PingParrot integrates with any monitoring tool via a simple REST API. No Jira, no Confluence, no Atlassian account required for anyone on your team.

Four delivery channels

Repeating push notifications, automatic email, optional SMS, and voice call escalation — all in one platform, no third-party add-ons needed.

Genuinely free tier

3 pagers with full feature access — schedules, escalation policies, API, webhooks — forever free. No nag screens, no feature walls, no expiring trial.

Questions people actually ask

Is the free tier actually free, or is this a trial?

Actually free, forever, no expiry — 3 pagers with full access to scheduling, escalation policies, the REST API, and webhooks. No credit card to sign up, no nag screens once you're in. We make money when teams outgrow 3 pagers and want more, not by cutting off the free tier.

How long does migrating off OpsGenie actually take?

For most small-to-mid teams, under an hour: recreate your on-call schedule and escalation policy in the dashboard, then point your monitoring tool's webhook (Grafana, Prometheus, Datadog, etc.) at PingParrot's API instead of OpsGenie's. There's no automated one-click importer today — if you're migrating a large or complex setup and want a hand, contact us and we'll help you plan it.

What if I don't use Atlassian products at all — is this still relevant to me?

Yes — most people landing on this page aren't current OpsGenie customers, they're comparing on-call tools generally. Everything above the fold applies whether or not OpsGenie was ever in the picture: cheaper starting price, a genuinely free tier, and no dependency on a bigger platform's roadmap.

What's the catch with the pricing?

No catch, but to be precise: CA$8/pager/month applies once you exceed 3 pagers, and SMS/voice call escalation is a further CA$4/pager/month add-on on top of that. Push and email are included at every tier, including free. Full breakdown on the pricing page.

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